Automatic dialing software automatically dials your customer’s numbers without you having to manually enter each phone number. It can give customers an automated message when they answer or connect them with a live agent once the call has been picked up.

Some overall benefits of an autodialer system include:

• Increased contact with your customers
• Boost in agent productivity
• Reduced operational costs
• Improved customer contact performance

Once a call is completed, the system will automatically dial the next one. The system efficiently eliminates employee downtime.

With a predictive dialer system, calls will automatically be dialed from a specific list of telephone numbers. They’re dialed automatically, so agents don’t have to worry about manually inputting the phone numbers.

What differentiates a predictive dialer from an auto-dial system is the complex algorithm that takes place in between each call. The call metrics monitor a certain number of factors:

• Average number of calls answered
• Amount of time it takes for the call to be picked up
• How much time is spent on a call

The predictive dialer will evaluate these factors and route upcoming calls before an agent has completed their current call. They’ll always have a call waiting once they’ve finished their active call.